POSITION TITLE: Program Support Assistant 

DEPARTMENT: Energy & Utilities Program
REPORTS TO: Energy & Utilities Program Director

SUPERVISES: N/A
POSITION TYPE: Full-time, nonexempt, temporary (non-permanent)

SCHEDULE: Up to 40 hours/week; June 1 – October 31 

Priority deadline: 8 a.m. on Monday, May 6.

Anticipated Start Date: June 1

JOB SUMMARY: Responsible for providing direct services for clients of the Energy & Utilities Program. Responsibilities include providing information and services to individuals seeking energy or other utility assistance, determining service eligibility, checking and processing applications, data entry, and filing. This is primarily a direct-service position with the balance of time spent performing general administrative tasks and service coordination.

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

• Intake, eligibility and application processing:
  • Take phone calls from and meet with clients to provide information about the available programs and collect information from individuals seeking assistance.
  • Determine service eligibility based on program requirements and information provided by the applying individual(s).
  • Ensure all applications are processed correctly, checking for accuracy in a timely manner
  • Process purchase orders in a timely and accurate manner.

• Services coordination and maintenance:
  • Schedule energy assistance appointments.
  • Keep complete and orderly files.
  • Perform accurate data entry into all databases as required.
  • Assist as required in preparing periodic reports.

• Performs other related duties as assigned

QUALIFICATIONS:

Education & Experience – Relevant experience and/or education may be substituted for either education or work history.

• High school diploma or GED; Associates degree in Human Services or related field preferred
• Two (2) years’ experience in an office environment, preferably at a non-profit or human/social services agency
• Bilingual (English/Spanish), strongly preferred

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service .
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Demonstrated excellent customer service skills.
• Working knowledge of computer operations; ability to comfortably use various software programs including Microsoft Word, Excel, Outlook, Teams, and CAP60
• Demonstrate good organizational/time management abilities
• Ability to analyze grant guidelines and exercise sound judgment in applying guidelines accurately and consistently.
• Ability to compile and to accurately input and organize data, information, and files.
• Excellent oral and written communication language skills.
• Ability to adhere to a high degree of confidentiality, tactfulness, and respect for clients.
• Ability to meet multiple, sometimes conflicting deadlines or workload demands by using strong organizational skills and efficiently managing time.
• Ability to work proactively and independently, and with a team to achieve goals and assignments.

WORK ENVIRONMENT: Work is performed in an office environment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's functions. Reasonable accommodations may be made.

Prolonged sedentary periods at desk and working on a computer. Occasional moving up to 20lbs.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract or to describe all duties required of this.